KLM apologise for flight problem
26.04.08
KLM have apologised after a security alert delayed passengers waiting to fly out of Edinburgh Airport. The apology came after it was revealled that passengers flying from Edinburgh to Amsterdam on April 10 were asked to leave the plane, which was ready for departure, while their baggage was unloaded and spread out on the tarmac. Each passenger was then asked to personally account for their bag before the plane could take off.
By the time all the bags were removed from the plane, laid out on the tarmac, each passenger had claimed their bags, they had been re-loaded and the passengers had re-boarded the plane, the flight finally took off 2 hours late. This meant that some of the passengers had missed their connections.'
A KLM spokeswoman said a mistake was made by a baggage handling agent when accounting for the luggage. She added: ‘This resulted in the need for a full recheck of the luggage. Once the luggage was accounted for the flight took off with a slight delay. We would like to apologise for the delay and any inconvenience caused to passengers.’
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