Ryanair passengers stranded at Tenerife airport
03.04.10
Ryanair customers endured a long and uncomfprtable night at Tenerife Airport after their plane broke down and the budget airline did not have a local engineer to repair it, the Scotsman reports. The flight to Edinburgh Airport was set to take off on Monday afternoon but a technical fault left it grounded. A Ryanair spokesman admitted the airline does not employ a local engineer on the island, so passengers needed to wait until an engineer was flown in from one of their its bases in the UK or Europe.
Passenger David Gorrie, of Parkhead Loan, informed the newspaper: ‘The flight was due in to Edinburgh Airport at 21:40 but after a farce of information from Ryanair, over 150 of us were left to fend for themselves at Tenerife Airport. We were told to search out our own accommodation and transport and come back at 09:00 the following day, when we were advised we "might get a flight home".’
Stephen McNamara, head of communications at Ryanair, said: ‘Passengers were supplied with EU261 information and advised to find hotels, the receipts for which they need to submit to Ryanair for refund.’
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